Refund an Order

Refund Reasons

ReasonDescription
no_buyer_communication_regarding_sizeThe size and/or color the customer requested is not available, or you're not able to determine which size and/or color the customer wants.
incorrect_buyers_addressThe customer's shipping address is not valid and you're not able to determine what the customer's valid shipping address is.
buyer_requested_through_ticketThe customer requested a refund via a support ticket.
buyer_requested_through_resolution_centerThe customer requested a refund via the resolution center.
buyer_requested_a_returnThe customer has returned the product.
delay_in_shippingThere will be a significant delay in shipping, which will likely leave the customer unsatisfied.
out_of_stockYou no longer have the item in stock.
in_stock_items_damagedYou have this product in stock, but it is damaged.
untrackableThe order has been lost while in transit to the customer.
otherNone of the other options are applicable.
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